Shipping policy

How much is domestic shipping?

Domestic shipping is calculated at checkout, and is free for orders over $39!

How much is shipping in everywhere else?

Shipping is calculated at checkout. Due to the COVID-19 pandemic, we are currently only offering UPS and DHL shipping, except on orders headed to Canada. This decision was made to ensure that orders are reliably delivered. 

A note for international customers: Metaverseomni is not responsible for any customs duties or fees assessed to your order. All fees are the responsibility of the customer. 

Can I expedite my order?

We are offering expedited domestic shipping through UPS. Rates are calculated at checkout Please note shipping times are estimates. We cannot guarantee delivery times due to inclement weather, customs, and other factors outside of our control.

I placed an order! When will I get it?

YAY! Orders ship from our Metaverseomni office in Brooklyn within three business day from when the order is processed. Orders placed on Friday after 12 p.m., Saturday, and Sunday are processed and shipped the following week. During high volume periods, like a sale, the processing time may increase. For domestic orders, USPS delivers shipments in 3-6 business days. For international orders, USPS shipments may take up to 15-21 business days.

I haven’t received my order yet. What’s going on?

If you are in the USA and it’s been over 10 business days since you placed your order, or if you are overseas and it’s been over 25 business days since you placed your order, please let us know by emailing us with your name and order number. Thanks for your patience!

A note for international customers: Occasionally overseas shipments will take a longer time due to the delivery country’s customs. Each customs office is different and Metaverseomni is not responsible for any fees or tariffs.